Environmental Health Services Division
 
Payment Terms and Conditions

This site is to be used solely for the purpose of paying an invoice for the permit, registration or inspection services of Austin Public Health, Environmental Health Services Division. The balance must be paid in full to complete an online transaction.

To complete the payment process, the invoice number is required. The invoice number can be found on the top left corner of your Permit Renewal Notice issued by the department or has been provided to you by email. The forms of payment that are accepted are Visa, Mastercard, Discover, and American Express or ACH Debit. Credit card and debit card transactions will include a 2.35% non-refundable convenience fee. ACH Debit will include a $0.55 convenience fee.

Once payment is completed, you will be directed back to this screen. Please do not attempt to pay a balance on the same Invoice number more than once per day as it may result in duplicate charges on your selected form of payment. If you feel that your payment did not complete, please wait one business day to see if it has been reflected on your Invoice, contact your customer service or bank to confirm the transaction or contact the Environmental Health Services Division office before attempting to pay a second time on the same invoice by calling 512-978-0300 and selecting option 5.

Invoice/Transaction #:

**Notice: Change in Payment Methods**

Effective November 1st, 2024, EHSD will no longer accept American Express credit card payments online due to system incompatibility. However, you can still make payments with American Express by calling or visiting our cashier's office.

All other credit cards, including Visa, MasterCard, and Discover, will not be affected, and will continue to be accepted online.

****If you have an American Express Card saved in a wallet, please click this link (https://pay.austintexas.gov/login) to update your credit card to any of those mentioned above. After 11/1/24, payments with American Express will not go through when using it as a one-time payment or with a wallet. **** For phone payments in our office, please call us at 512-978-0300, option #6 for our cashier.

For walk-in payments, please visit us at:

1520 Rutherford Lane, Bldg. 1, Suite 205
Austin, TX 78754
(7:45am to 3:30pm)

We appreciate your understanding and cooperation.